Open Windows CONTRACTS empowers Cochlear to proactively manage their contracts

Open Windows CONTRACTS empowers Cochlear to proactively manage their contracts

 In Case Studies
0

The Challenge

Cochlear, the World leader in advanced hearing loss solutions uses Open Windows contract management automation solution to manage in excess of 2000 new confidentiality agreements and general contracts every year.
Previously at Cochlear, individual contract owners were responsible for, and managed all components of their contracts. Cochlear was also using a in-house built Contract Administration Tool (CAT) which turned out to be one dimensional, time consuming and very complicated to use. Ray Jarman, Cochlear’s Group General Counsel understood the risks related to contract management and took the initiative to implement one system to manage all the information.

The Solution

Open Windows CONTRACTS module was introduced across all departments where contracts were being utilised.

This included;

  • Supply
  • Intellectual Property
  • Resources
  • Business Systems
  • Legal

The Results

Cochlear now has visibility over the entire business, greatly improving transparency;

  • Visibility – greatly improving transparency
  • Revenue – extracting greater revenues from sales contracts
  • Accuracy – accuracy of reporting has greatly improved
  • Streamlining – a reduction of data volume
  • Contract cycles – shorter contracting cycles
  • Administration – a reduction of administration burden and costs
  • Contract Management – improved compliance and contractual rights

 

  • Processing documentation that would have previously taken a staff member two to three days can now be completed in less than a day with the CONTRACTS Portal.

    Chris Allison, Projects and Contracts Coordinator Ballina Shire Council

  • Open Windows was chosen because of the mature state of the solution, it encompassed all the features that Cochlear required, without the need for customisation.

    Ray Jarman, Group General Counsel Cochlear

  • CONTRACTS is a functional and user friendly management tool which enabled the embedding of standard processes and workflows.

    Geoff Allison Iluka Resources

  • We chose Open Windows CONTRACTS not only for the complete solution approach, but also for their willingness to customise the product in accordance with the department’s business needs and the ability to integrate with our finance and document management software.

    Tasmania Government - Department of State Growth

  • Open Windows have been fantastic. They are a results-focused team who tailored the software solutions that meet our needs. Their flexible, user-friendly system was implemented on budget, and to a very tight timeline.

    Mining Organisation

  • We regard Open Windows CONTRACTS as a critical business system for contract management.

    Jason Farrugia, Manager Strategic Procurement City of Monash

  • We use Open Windows (OW) for contract management, eTendering and document management. OW is very cost effective and easy to use with highly customisable modules, and OW support is always there if you need it.

    Matthew Hunt, Commissioning Coordination Manager WA Primary Health Alliance

  • Your support is one of the best I have experienced in my years of working with systems and there have been quite a few years! Well done!! To you and your team.

    David Gallery City of Wanneroo
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