‘Open Windows Software exceeds our requirements under our contract management  guidelines and the eTender solution is a one stop portal for tender advertising and submission that our vendors use with ease. Open Windows provide a help desk that is championed by knowledgeable and responsive staff that make our relationship a fruitful one. We are a willing advocate for Open Windows.’

‘Open Windows was chosen because of the mature state of the solution, it encompassed all the features that Cochlear required without the need for customisation.’

‘We chose Open Windows Software not only for the complete solution approach, but also for their willingness to customise the product in accordance with the department’s needs and the ability to integrate with our finance and document management system.’

‘Open Windows have been fantastic. They are a results-focused team who tailored software solutions that meet our needs. Their flexible, user-friendly system was implemented on budget, and to a very tight timeline.’

‘Open Windows Software is a functional and user friendly management tool which enabled the embedding of standard contracting processes and workflows.’

The automation of the project datasheet, improved cash-flow functionality, automated client billing and automated claims processing has largely replaced work undertaken by 5 full-time staff across two teams.’

Staff roles have changed from data entry to verification, enabling them to spend their time and energy on more valuable tasks, turning administrators back into managers.’

Open Windows software improved our governance, visibility in real time and control over contracting activities.’

‘We regard Open Windows Software as a key risk management tool and business information system for council.’

A big issue for us in the past was inefficient communication. We wanted a system that would make it easier for contractors to communicate with us. With Open Windows Software we know our communication goes directly to the actual people working on projects. Direct supplier input to the system was an enormous benefit.’

‘Open Windows made it so much easier for BMW, when we needed support throughout the implementation there was always someone there to hold our hand.’

‘Processing documentation that would have taken a staff member two to three days can now be completed in less than a day with the CONTRACTS Portal.’

‘It was about modernising, moving us forward – finding a system that would be flexible and grow with the department’s strategic solutions.’

‘Logan City Council’s experience with the Open Windows customer service team has been excellent, all requests are responded to within a suitable time frame and problems are generally solved at the time of request. The team are always happy to provide assistance maintaining a professional and polite manner.’